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Customer Success & Retention
End-to-end client lifecycle ownership — onboarding, account health monitoring, and retention programs that keep customers engaged and growing.
Open to Remote · Worldwide
Ahmet Tunahan
Gamgam
Customer Success & Partnerships Professional
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5+ years of international experience building long-term client relationships, growing strategic partnerships, and turning them into measurable growth — across Türkiye, India, and the UAE.
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Clients served globally
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Institutional partnerships built
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Client meetings held
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Countries worked in
Built on relationships, proven with numbers
Hi, I'm Tunahan.
I build client relationships and partnership networks from Istanbul. Over the last 5+ years I've worked across Türkiye, India, and the UAE — serving 5,000+ clients, building 100+ institutional partnerships, and designing CRM & loyalty programs for brands across tourism, technology, and consulting.
I don't collect business cards — I turn relationships into measurable growth: retention, account expansion, and partner networks that keep producing after I hand them over.
01 / Services
What I deliver
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CRM & Loyalty Solutions
Hands-on CRM implementation and loyalty/retention program design, including AI- and automation-powered solutions presented at C-suite level.
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B2B Partnership Development
Building and scaling strategic partner networks — travel agents, DMCs, corporate clients, and institutions — from first contact to long-term growth.
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International Market Operations
Cross-cultural coordination of teams, suppliers, and partners across Asia, the Middle East, and Europe, with fluency in English and Turkish.
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Client Onboarding Programs
Designing onboarding programs and playbooks that standardize knowledge transfer and cut ramp-up time for new teams and coordinators.
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Digital Marketing & Growth
Campaign execution, content, and PR activities that support brand awareness, partner engagement, and conversion.
02 / Experience
Where I've worked
Global Marketing Specialist
Hisar Global Tourism · International Office Operations
- Manage relationships with global partners, suppliers, and local teams across multiple destinations.
- Support operations serving 95,000+ customers across Asia, the Middle East, and Europe.
- Grow strategic B2B partnerships with international travel agents, DMCs, and corporate clients.
- Created an onboarding program and manager handbook that standardized knowledge transfer and reduced ramp-up time.
Business Development & Solutions Consultant
Draco
- Delivered end-to-end CRM implementation and loyalty/retention program design across the MENA region.
- Managed clients in retail, hospitality, and financial services as a trusted advisory partner.
- Presented AI- and automation-powered CRM solutions to C-suite stakeholders.
- Owned the full client lifecycle — needs analysis, proposal, negotiation, onboarding, and account growth.
Corporate Partnerships & Client Relations
Ecodation
- Built partnerships with 100+ institutions through 1,000+ individual client meetings.
- Organized training workshops and PR activities supporting brand awareness and partner engagement.
- Ranked among the company's top performers in account growth and engagement.
Additional experience
Trive Financial HoldingOperations Intern · Netherlands · 2023
Turkcell AcademyFinTech Trainee · Istanbul · 2023
Graphic Era UniversityResearch Intern, UN SDG Project · India · 2022
EarnadoDigital Marketing Intern · 2020
03 / Projects & Volunteering
Beyond the job title
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UN SDG 8 Research Project
Independent academic research on Türkiye–India bilateral trade, aligned with UN Sustainable Development Goal 8 (Decent Work & Economic Growth) — conducted during a two-month volunteer program at Graphic Era University, India.
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Blockchain & FinTech
Hands-on projects and training on blockchain-based business models, digital payments, and emerging fintech — including the competitive FinTech program at Turkcell Academy.
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Featured: My Road to India ↗
How I crowdfunded my volunteer internship in India in just 15 days — my story was featured by Microfon as a success story. (In Turkish)
04 / Background
Education & skills
Education
2024 — 2026
MBA — Travel & Tourism
Amity University, India
2019 — 2023
B.Sc. Business Administration & Management
Istanbul University
2018 — 2019
English Preparatory Year
Sabancı University, School of Languages
Languages
TurkishNative
EnglishFluent
ArabicElementary
UrduElementary
Core competencies
Certifications & programs
- FinTech Training — Turkcell Academy
- How to Start — Entrepreneurship
- Podcastpreneurs — EntreCom / University4Society
- Entrepreneurship in Agriculture & Food Summer School
Free · No pitch
Book a free intro call.
A 30-minute call where we look at your customer success, partnerships, or market-entry challenge together — and I show you exactly how I would approach it. Prefer writing first? Send an email and I'll reply within 24 hours.
05 / Contact
Let's build something together
Based in Istanbul · Open to remote roles and partnerships worldwide.